1. Definitions

Customer is the person who has booked and paid for The Tour via MyPhuketTravel.com

Tour Agent is MyPhuketTravel.com who is the middleman between the customer and tour operation. The tc agent has the moral responsibility towards the customer.

The Tour Operator is the body who is responsible for the tour and who is organizing and operating the tour. The Tour operator has the legal responsibility toward the customer.

2. Cancellation Policy

* All cancellation must be confirmed by email.
Cancellation charges we are follows after reservation at least

  • 14 Days  before departure 25 % cancellation fee.
  • 14 Days – 1 Day before departure 50 % cancellation fee.
  • 24 hours /day prior to departure 100 % cancellation fee.

If The Tour Operation cancels the Tour any time prior to departure, The customer will be offered an alternative date or offered a 100 % refund. Change policy any changes to a tour pick up location, date, etc. will be  free of charge if advised to MyPhuketTravel.com at least 24 hours prior to departure.

3. No Show

If the customer is not present at the pick up place and time specified on the tour voucher, no refund will be applicable no matter the reason.

4. Claim

1. Any claim in regards to the tour must be communicated by email by the customer not more than 1 day after the tour date.

2, Any personal incident/inconvenience that may lead to a claim must be reported to MyPhuketTravel.com at time of occurrence by our hotline number specified on your Tour voucher.

3. Any refund due to an incident/inconvenience that has been fulfilled by paragraph 1 and 2 can only be granted if the incident/inconvenience is verified be the tour operator and the tour operator agree to grant a refund.

4. The refund will be refunded the same way as the Tour was paid for.

5. Pregnant Women / Medical Conditions

Pregnant women are not allowed on any speedboat tour, ATV tour, elephant tour or white water rafting tour, should the operator refuse to the tour due to pregnant no refund will be given.

6. Tour Operator’s Disclaimer

The Tour program can be subject to change due the weather and sea conditions. In such case no compensation is applicable.

7. Program Changes

MyPhuketTravel.com are pre-arranged packages and no individual program changes or modifications can be made. MyPhuketTravel.com reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.

8. Payment

A full payment by credit card or Paypal is required at the time when tour reservation is made.

9. Refunds

All refunds are subject to administration fee of 25 % the total booking value or equivalent of 500.00 THB minimum charge (whichever is great)

10. Responsibility of MyPhuketTravel.com and Activities

MyPhuketTravel.com acts only as agent for the person or companies providing accommodation, transport or other tours service, hereinafter called “ Service Providers “ and MyPhuketTravel.com issues all coupons, vouchers, tickets or other documents on the Service Providers term and conditions.

The Tour member acknowledge that neither PhuketAllTravel.MyPhuketTravel.com, nor it’s subsidiaries, affiliate company, servants or agent shall be responsible or become liable in contract or tort for any injury, damage, lose, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by Force Majeure or other beyond MyPhuketTravel.com control, including, but not limited to war, civil disturbance, pilferage, delays, delays severe weather, Acts of God, Acts of Governments, accidents to or failure of machinery equipment, vehicles or industrial disputes.

MyPhuketTravel.com shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress lack of enjoyment arising from any act or omission whatever. MyPhuketTravel.com will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or service provided. In the event of such a complaint the customer is requested to immediately contact MyPhuketTravel.com or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodge will the MyPhuketTravel.com consider to fully investigated and act on any complaint.

11. Insurance

We strongly recommend that you take out a holiday insurance policy. Please ask your own insurance broker.

12. Website Content

The website content is subject to change without notice before the tour begins or during any tour. MyPhuketTravel.com has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statement made, Illustration are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares are prices quoted in MyPhuketTravel.com are correct at the time publishing.

13. Modification

MyPhuketTravel.com may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the term and condition in force at the time of your use.

14. Governing Laws

This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in the jurisdiction.

15. Additional Term

Additional term can condition may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

16. Entire Agreement

This User Agreement, together with any terms and condition incorporated or referred to herein, constitute the entire agreement between you and MyPhuketTravel.com relating to the subject matter hereof, and supersedes any prior understandings or agreement (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendment or modifications available on this site.