Frequently Asked Questions

How do I book?

Once you have decided to book the tour, kindly proceed with a booking , please check availability at Book Now box
Once the booking is completely submitted, we will process your reservation and send you the confirmation within 2-3 hours.

Is my booking is available?

Once the booking is submitted, we will process your reservation immediately. Most of our tours are instante confirmation. Once you have completed booking and paid. Voucher will be sent by email.

In most cased all booking are available and confirmed. Otherwise indicated in the email.

How can I contact you?

You can either send us email and Please mention the booking reference number or booking code , sample PA125xx

Or you can contact our duty manager in charge via direct call or whatsapp at + 66(0) 88 382 33 88 Our duty number is available 24 hours.

What if I don't hear from you after I have made the booking request?

We resend to all booking requests immediately in most cases, if you do not receive a response from us, please contact us by email or call us at + 6688 382 33 88

Hotmail/Yahoo addresses

If you have a Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF’s straight there and not to your inbox.

How can I tell if you are a reputable company?

JustGoPhuket.com is a registration website, it is subsidiary of Travel Bays Network Co., LTd

We are also a member of TAT license 34-01249 , We have registered with the Department of Business Development under Royal Thailand Government with capital of 3,000,000 THB guaranteed.

What if I have special requests?

You can add special request on the booking form. We will do our best to success your request.

Are there any additional charges or hidden costs?

No there are no hidden costs. You pay what you see.

Credit Card fees do apply and are added to all credit card transactions:

Our payment policy is prepaid, NO ADDITIONAL Charge for Payment via Visa, MasterCard, Amex

I do not like giving my credit card details online

To assure that your credit card is safely submitted, we use Secure Sockets Layer technology (SSL), and public-key security. During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted form that eliminates any possibility of the information being intercepted en route over the internet.  We use “ThaiEpay.com” as our payment gateway. AND also with PAYPAL.com

What if I do not have a credit card?

We are also able to collect cash from you once you are arriving in Phuket. We will send representative to collect cash from you 1-2 days prior to the travel date. However, this is based by case basis.

Are there any specials?

All current specials are shown at the time of quoting. For all specials please refer to our specials website. Otherwise we will advise via email.

What if I need to cancel or amend my booking?

Please see our cancellation policy for full details.

General Traveller Information What will the weather be like?

Thailand lies just south of the Tropic of Cancer, within the tropical monsoon zone of Southeast Asia, and enjoys a warm mild climate throughout the year.

Roughly divided, there are three seasons: the cool season (Nov.-Feb.), the hot season (Apr-May), and the rainy season (Jun.-Oct.). Average temperatures are about 29° C, ranging in Bangkok from 35° C in April to 17° C in December. The northern region can be a bit cooler during the cool season, so visitors are advised to pack a sweater or light jacket at this time. Closer to the equator, the southern peninsula of Thailand has little seasonal variation in climate with rain almost everyday.

The best time to travel to Thailand is when the weather is cooler during mid-October to early March. It's OK to visit off-season too as the temperature is generally moderate throughout this period and there are always lots of festivals and activities all-year-round

Do I need an international drivers licence to hire a car?

All drivers must hold a current, non-probationary licence (with an English translation shown on the licence) from their country of residence, or an international drivers permit. Licences (and a valid passport) must be carried at all times when driving.

How to get around Phuket?

The main roads on Phuket are generally in good condition with road signs in both Thai and English. If you drive in south Thailand outside Phuket, you'll notice most signs are in Thai only.

The main road between north (airport) and Phuket Town have been improved during the last 1-2 years and is now finished. Also getting the tuk tuk sightseeing around the island is good idea.

Where can I get an Thailand Visa from?

If you are planning a holiday or short trip to Thailand you will need to apply for either a visa either visa on arrival. Please find more details at: http://www.thaiembassy.org/